FAQ

FAQ

Q. How long will it take for my order to arrive after I place it?

A. After order confirmation, we usually deliver within 6-10 business days. During peak seasons, it may take a little longer.

Q. How much is the shipping fee?

A. Shipping is free.

Q. Can I return or exchange an item?

A. Cancellations, returns, and exchanges for different products due to customer reasons are not accepted.We cannot accept any such requests. Also,We cannot accept any changes to size or color after your order has been confirmed, for any reason whatsoever.

In the unlikely event of a product defect or incorrect delivery, we will only offer exchanges for the same product, color, and size.

*Refunds will only be issued if there is no replacement stock available.
Please be aware of this in advance.

Q. What payment methods are available?

A. Credit card (VISA, Mastercard, JCB, etc.)

Q. Has its safety for pets been confirmed?

A. The products we sell are selected with pet safety in mind.

Other questions

For any questions other than those mentioned above, please feel free to contact us through our inquiry page.